Disappointed with Lack of Guidance and Support After being a loyal State Farm customer for nearly 30 years, I'm deeply disappointed with the service I received during my recent move to South Carolina. Here are the main issues I encountered: 1- Lack of information: When I changed my address, I was not informed about the requirements to transfer my policy to South Carolina. This led to me unknowingly breaking the law and paying higher Florida premiums unnecessarily. 2- Poor communication: The agent failed to provide clear guidance on how to handle insurance matters when moving between states. 3- Insufficient assistance: When I needed help providing proof of insurance to the South Carolina DMV, the agent was unable to offer meaningful support or alternatives. 4-Lack of proactive customer service: As a long-term customer, I expected more personalized attention and proactive advice to prevent these issues. While I understand that agents may have limitations, better communication and a more customer-focused approach could have prevented these problems.

Esther was simply amazing in helping my mother-in-law and father-in-law with their insurance needs. She is the utmost professional, patient, and efficient.

Esther is a god send - she set me up with a fantastic policy very quickly. She is friendly as can be and is very informative and follows up. She truly had my best interest in mind with selecting the right policy criteria. I highly recommend calling this office to get a quote - you'd be surprised and you'll feel taken care of.